Frequently Asked Questions

Absolutely! We provide free, no-obligation quotes for all our services. Simply call us at (817) 766-3670 or fill out our online contact form with details about your space and cleaning needs. We'll get back to you within a few hours with a customized quote. There's no commitment required, and we're always happy to answer any questions you have about our services.

We proudly serve the Dallas-Fort Worth metroplex and surrounding communities, including Dallas, Plano, Frisco, Allen, McKinney, Richardson, Garland, Irving, Carrollton, Lewisville, Flower Mound, Coppell, and nearby areas. Not sure if we service your location? Give us a call at (817) 766-3670 with your zip code, and we'll let you know right away. We're always expanding our service area to meet customer demand!

Yes, we do our best to send the same cleaning professionals to your home for every visit. Consistency is important to us because your team will become familiar with your home, your preferences, and your routine. This ensures better service quality and allows you to build a trusted relationship with your cleaners. If your regular team is unavailable due to illness or vacation, we'll notify you in advance and send an equally qualified backup team.

Yes, all our cleaning professionals undergo thorough background checks and are fully insured and bonded. We take your security and peace of mind seriously, ensuring only trusted, vetted team members enter your home or office.

No, we bring all necessary cleaning supplies, equipment, and eco-friendly products. However, if you have specific products you'd prefer us to use, we're happy to accommodate your request at no extra charge.

Absolutely! We use eco-friendly, non-toxic cleaning products that are completely safe for children, pets, and family members with allergies or sensitivities. All our products meet EPA safety standards.

Not necessarily. Many clients provide us with entry instructions (lockbox code, key location, or building access) and go about their day. We're fully insured and all team members are background-checked for your peace of mind.

Absolutely! We love pets and want them to feel comfortable during our cleaning visits. Before your first appointment, we'll ask for details about your furry friends to ensure their safety and happiness while our team services your home. Whether they need to be in a separate room or can roam freely, we'll work with what makes your pets most comfortable.

Here's what to expect for your first cleaning: After you book, we'll confirm your appointment details and any special instructions. Our team will arrive during your scheduled window (we'll call 15-30 minutes before arrival). They'll introduce themselves, do a quick walk-through with you (if you're home) to discuss priorities and answer questions, then get to work with all their own supplies and equipment. First-time deep cleanings typically take longer than recurring maintenance cleanings. When finished, they'll invite you to do a final walk-through to ensure you're completely satisfied. Payment is due upon completion, and you can pay with cash, card, or digital payment methods.

All our team members undergo comprehensive training in professional cleaning techniques, safety protocols, and customer service excellence. They're trained on proper use of cleaning products and equipment, time management, and attention to detail. We invest in ongoing education to ensure our staff stays current with the latest cleaning methods and eco-friendly practices.

Your security and privacy are paramount. All team members are thoroughly background-checked, bonded, and insured. We maintain strict confidentiality policies and train our staff to respect your personal space and belongings. We also use secure systems to protect your information and never share your details with third parties.

Booking with us is easy! You have three convenient options: (1) Call us at (817) 766-3670 - speak directly with our friendly team who can answer questions and schedule your service on the spot. (2) Fill out our online contact form on our website with your details and preferred date/time - we'll respond within a few hours with availability and a quote. (3) Text us at (817) 766-3670 - many customers find texting the quickest way to get scheduled! Whichever method you choose, we make booking hassle-free and will work around your schedule.

We recommend booking at least 2-3 days in advance to secure your preferred time slot, especially for weekend appointments. However, we understand that emergencies happen! We often accommodate same-day and next-day requests based on team availability - call us at (817) 766-3670 to check current openings. For recurring cleaning plans (weekly, bi-weekly, monthly), you'll get priority scheduling and guaranteed appointment slots, so you never have to worry about availability!

Yes! We understand that life can be unpredictable - whether you have unexpected guests arriving, an important showing for your home, or just need help ASAP. We offer same-day cleaning services based on team availability. Call us at (817) 766-3670 as early as possible in the day, and we'll do our best to accommodate your urgent cleaning needs. Please note that same-day services may incur an additional rush fee of $25-50 depending on availability and timing.

Yes, we understand plans change. You can reschedule or cancel up to 24 hours before your appointment at no charge. Cancellations or reschedules made with less than 24 hours' notice may incur a $50 late cancellation fee to compensate our team for the reserved time slot. Please contact us as soon as possible to make changes - we're always happy to work with you to find a new date that fits your schedule.

Yes, we offer weekend cleaning services to accommodate your schedule! We understand that many of our clients work Monday through Friday and prefer cleanings on Saturday or Sunday when they can be home or away. Weekend appointments may have limited availability and are in high demand, so we recommend booking in advance. We also offer select holiday cleaning services - please call us to check availability for specific holidays. Note that weekend and holiday services may have a 10-15% premium due to scheduling demand.

Absolutely! We offer weekly, bi-weekly, and monthly recurring cleaning plans at discounted rates of 15-20% off one-time service pricing. Recurring clients receive priority scheduling, the same cleaning team for consistency, and enjoy the convenience of a consistently clean space without having to rebook each time. You can pause, skip, or cancel your recurring plan at any time with 24 hours' notice.

We appreciate every referral! When you refer a friend who books their first cleaning service, you'll both receive a $25 credit - that's $25 for you and $25 off for your friend. If your friend signs up for recurring services, you'll receive an additional $25 bonus credit. It's our way of showing gratitude for your trust and support. There's no limit to how many friends you can refer!

Our standard cleaning includes: dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, sinks, showers, tubs, mirrors), kitchen cleaning (countertops, sinks, exterior of appliances), wiping down light switches and doorknobs, trash removal, and general tidying. Please note that standard cleaning does NOT include: inside refrigerators, inside ovens, inside cabinets/drawers, laundry, dishes, or organizing clutter. These services are available in our deep cleaning package or as add-ons. If you'd like us to focus on specific areas or add custom tasks, just let us know!

Standard cleaning maintains cleanliness with regular tasks like dusting, vacuuming, and surface cleaning - perfect for weekly or bi-weekly maintenance once your home is already clean. Deep cleaning is more intensive, addressing baseboards, light fixtures, behind/under furniture, inside appliances (oven, refrigerator, microwave), ceiling fans, window sills, grout scrubbing, and areas often missed in routine cleaning. We recommend starting with a deep clean if: (1) It's your first service with us, (2) It's been 3+ months since a thorough cleaning, (3) You're moving in/out, or (4) You're preparing for a special event. After an initial deep clean, you can maintain with standard cleanings to keep your home consistently fresh!

Pricing is determined by several factors, including the square footage of the property, the number of rooms and bathrooms, the type of service (standard vs. deep cleaning), the current condition of the home, and the frequency of cleaning. One-time deep cleans are priced higher than recurring services due to the additional work required. Recurring weekly or bi-weekly clients may qualify for discounted rates. We offer free, no-obligation quotes after a brief consultation – contact us at (817) 766-3670 or submit our online form to receive a personalized quote.

No hidden fees - we believe in transparent pricing! Your quote will clearly outline all costs upfront. The only time additional charges may apply is if you request extra services beyond your original quote (like inside the oven, inside the fridge, or additional rooms), or if the property condition is significantly different from what was described during booking. We'll always discuss any additional charges with you BEFORE proceeding with the work. Our goal is complete price transparency so there are no surprises.

Yes, we have a minimum service charge of 2 hours for most residential cleanings to ensure our team can provide quality results and cover travel time to your location. For very small spaces like studio apartments or single-room cleanings, we can sometimes offer shorter services - please call us to discuss. Our commercial and office cleaning services have different minimums depending on the scope of work. We'll always provide an accurate time estimate and quote before you book so you know exactly what to expect.

Cleaning time varies by property size and service type. A standard cleaning of a 2-3 bedroom home typically takes 2-3 hours. Larger homes or deep cleaning services may take 4-6 hours or more. First-time deep cleanings usually take longer than recurring maintenance cleanings. We'll provide an estimated timeframe when you book so you can plan your day accordingly.

Yes! We understand every home and office has unique needs. You can customize your cleaning plan by adding specific tasks, requesting focus on certain areas, or excluding spaces you prefer we don't clean. Just let us know your preferences when booking, and we'll create a tailored cleaning checklist that works for you. We keep detailed notes on file for recurring clients to ensure consistency with every visit.

Yes! We provide comprehensive commercial cleaning services for offices, retail spaces, medical facilities, restaurants, and more. Services can be scheduled after hours, early morning, or during off-peak times to minimize disruption to your business operations. We offer flexible contracts including one-time deep cleans, weekly maintenance, or customized schedules that fit your business needs.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and digital payment methods like Venmo and Zelle. Payment is due upon completion of service unless you're set up on a recurring billing plan, which allows for automatic monthly charging. We provide detailed invoices for all services, and receipts are available upon request for tax or business purposes.

Yes! We offer special promotions for first-time customers and significantly discounted rates (15-20% off) for recurring cleaning plans (weekly, bi-weekly, or monthly services). We also run seasonal promotions throughout the year and offer military, senior, and teacher discounts. Contact us or check our website for current offers, and don't forget about our referral program where both you and your friend receive $25 credits!

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our cleaning, contact us within 24 hours and we'll return to re-clean the areas in question at no additional cost. Your satisfaction is our top priority, and we won't consider the job complete until you're thrilled with the results. This guarantee applies to all our services - residential, commercial, and specialty cleanings.

While rare, accidents can happen. We carry full liability insurance to cover any damages. If something is damaged, report it to us immediately (within 24 hours) and we'll file a claim to repair or replace the item. Please take photos of the damage and provide details about what occurred. Our insurance ensures you're fully protected, and we handle all the paperwork to make the process as smooth as possible for you.

We ask that you do a few simple things before we arrive so our team can focus entirely on deep cleaning: ✓ Pick up clutter - put away toys, clothes, and personal items. ✓ Clear surfaces - remove items from countertops and tables so we can clean thoroughly. ✓ Secure valuables - put away jewelry, cash, or sentimental items for your peace of mind. ✓ Secure pets - ensure pets are in a safe, comfortable area if needed. ✓ Provide access - leave keys, codes, or access instructions if you won't be home. ✓ Communicate special requests - let us know about delicate items or areas requiring special attention. That's it! We'll take care of everything else.